Return Policy
English version:
Our 30-Day Return Policy
Our 30-day return policy allows you to request a return within 30 days of receiving your item.
To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.
To initiate a return, contact us at info@superbearweb.com . Returns must be shipped to an address agreed upon via email correspondence.
If your return is accepted, we will send you a return shipping label and instructions on where and how to send your package. Items sent without prior return approval will not be accepted.
For any questions about returns, contact us anytime at info@superbearweb.com .
Damages and Issues
Inspect your order upon delivery. Contact us immediately if the item is defective, damaged, or incorrect. This allows us to evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including: perishable goods (eg, food, flowers, plants), custom or personalized items (eg, special orders), personal care products (eg, beauty items), hazardous materials, flammable liquids, or gases, promotional items and gift cards are also non-returnable.
If you have questions about a specific item, contact us at info@superbearweb.com .
Replacements
The fastest way to replace an item is to return the original item and, once the return is approved, purchase the new item separately.
14-Day Cooling-Off Period (European Union)
If your order is shipped to the EU, you have the right to cancel or return it within 14 days for any reason, without justification. The item must meet the same return conditions (unused, original packaging, tags, and proof of purchase).
Refunds
After receiving and inspecting your return, we will notify you of refund approval. If approved, the refund will be processed automatically to your original payment method within 10 business days. Note: Banks or credit card companies may take additional time to post the refund.
If 15 business days pass after approval and you have not received your refund, contact us at info@superbearweb.com .
Repeated Return Policy Summary :
Our 30-day return window, eligibility criteria, and process (contact info@superbearweb.com ) apply as above. Unapproved returns will not be accepted.
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ITALIAN
Our 30-day returns policy states that after receiving an item, you have 30 days to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unworn or used, have all tags attached, and be in the original packaging. You will also need your receipt or proof of purchase.
To initiate a return, contact us at info@superbearweb.com . Returns must be sent to the address to be agreed upon during the email contact.
If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.
For any questions regarding returns, please contact us anytime at info@superbearweb.com .
Damages and problems
Please inspect your order upon receipt and contact us immediately if there is any defect or damage or if you received the wrong item. This way, we can assess the problem and work to resolve it.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately we cannot accept returns on promotional items or gift cards.
Substitutions
The quickest way to ensure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached and must be in the original packaging. You will also need your receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you to let you know whether or not your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post your refund.
Once more than 15 business days have passed since the return was approved, please contact us at info@superbearweb.com.
Our 30-day returns policy states that after receiving an item, you have 30 days to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unworn or used, have all tags attached, and be in the original packaging. You will also need your receipt or proof of purchase.
To initiate a return, please contact us at info@superbearweb.com .
If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.
For any questions regarding returns, please contact us anytime at info@superbearweb.com .
Damages and problems
Please inspect your order upon receipt and contact us immediately if there is any defect or damage or if you received the wrong item. This way, we can assess the problem and work to resolve it.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately we cannot accept returns on promotional items or gift cards.
Substitutions
The quickest way to ensure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached and must be in the original packaging. You will also need your receipt or proof of purchase.